Consult the actual needs of customers in detail and provide the electronic product documents.

Adopt 24-hour response mechanism to help customers keep abreast of product information. Respond to customer messages within 24 hours

Provide various electric 3 wheelers according to the requirements of customer, such as container type, pick-up type and flatbed type.

Discuss product delivery cycle and transportation mode to provide a suitable delivery plan.

Explanation of business policy.

Explanation of warranty policy.

Conduct feedback surveys on the latest electric scooter order status and progress with customers every week.

Timely feedback transportation plan and status to customers.

Timely documents delivery involved in the order.

Other necessary assistance. (For example: Provide relevant assistance for customs declaration information, transportation problems, vehicle inspection before delivery and so on.)

In order to protect the after-sale rights and interests of overseas consumers, including providing timely after-sales service, effective management and technical training for partners, RAP SEV will adopt one-to-one cooperation with local partners to set up overseas maintenance service and create a wide range of after-sales network. The main services are as below:

Timely technical support. (For example: quality problems before delivery to customers, poor contact of some parts, etc.)

Provide timely after-sales parts supply by establish parts center or parts warehouse with partners.

Provide technical training for repairers of partners and customers in RAP SEV, including maintenance projects of machinery and electrical appliances.

Anyone who might use the scooter three wheeler: users in logistics, catering delivery, supermarket delivery, urban life service, municipal construction and other fields.

Enterprises with distribution network, service network and personnel allocation of electric scooter and want to purchase different types of electric scooter as sources of goods.

Enterprises with financial support and intention to develop electric scooter business.

Trading companies with a clear industry target customer and a good relationship with the customer.